What are my shipping options? Who will deliver my order?
Parcel Delivery
Smaller items in small quantities will be shipped via parcel delivery services such as UPS or FedEx with the "no signature required" option.
Ground-Level Threshold Delivery
The larger items or large quantity orders will be delivered via freight companies. Your order is delivered to the first covered and accessible area of your property, such as a front entrance, lobby, or garage. Inside delivery, assembly, and packaging removal are not included.
Commercial Delivery
We use full truck load shipments (for large orders) or LTL freight companies to deliver your order to commercial buildings equipped with forklifts or loading/unloading docks.
White Glove Delivery
Our most comprehensive service. Your order is brought into your home, placed in your room of choice (up to two flights of stairs), unpacked, assembled, and all packaging debris is removed. A delivery appointment is scheduled in advance.
White Glove service may not be available in all areas.
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How can I place my order?
You can place your order directly on our website using our secure checkout. Please follow the steps below: Visit our website and open the product you would like to purchase. On the product page, select your preferred options (such as size, color, or ...Can you hold my order if I don't want it delivered right away but on or after a specific date? Do you charge storage fees?
We understand that you may not be ready to receive your furniture until a specific date for a variety of reasons, including travel, vacation home, or ongoing construction/renovation. Please contact us before or immediately after placing your order to ...What is your delivery lead time?
Warehouse Processing Most in-stock furniture orders leave our warehouses in 3-5 business days. Exact delivery times depend on your location or the carrier companies, over which we have no direct control. We will notify you via email once your order ...Do you have a take-away service for old furniture?
No, we do not provide removal services for your old furniture. Customers must move/remove their existing furniture in order to prepare for delivery and installation.