Can you hold my order if I don't want it delivered right away but on or after a specific date? Do you charge storage fees?
We understand that you may not be ready to receive your furniture until a specific date for a variety of reasons, including travel, vacation home, or ongoing construction/renovation. Please contact us before or immediately after placing your order to request delayed delivery of your items. We will gladly hold your order until you are ready to have it delivered. We are unable to hold your items if:
- You have not placed an order and made payment.
- If your shipment has already been processed.
In most cases, we will not charge any storage fees for delays of up to two months. We will notify you in advance if a storage fee is required to continue holding your order.
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What are my shipping options? Who will deliver my order?
Parcel Delivery Smaller items in small quantities will be shipped via parcel delivery services such as UPS or FedEx with the "no signature required" option. Ground-Level Threshold Delivery The larger items or large quantity orders will be delivered ...
How can I place my order?
You can place your order directly on our website using our secure checkout. Please follow the steps below: Visit our website and open the product you would like to purchase. On the product page, select your preferred options (such as size, color, or ...
Do you have a take-away service for old furniture?
No, we do not provide removal services for your old furniture. Customers must move/remove their existing furniture in order to prepare for delivery and installation.
What is your delivery lead time?
Warehouse Processing Most in-stock furniture orders leave our warehouses in 3-5 business days. Exact delivery times depend on your location or the carrier companies, over which we have no direct control. We will notify you via email once your order ...
Do you ship to Canada?
No, we do not ship to Canada at this time.